- Want to know what great meals they’re serving for lunch everyday at a hospital in Louisiana?
- Having a bad day and need a brief inspiration, pick-me-up message?
- Want to give that guy you don’t like at the bar a better fake phone number?
- Want to hear great customer service in action?
If any of these sound interesting, pick up your phone and dial 318-681-4564 now.
Go ahead, I’ll wait.
Yes, that was the menu at Shumpert Hospital in Shreveport, LA and that voice was the same amazing man it’s been for at least as long as I’ve known (which has been years.) He makes a new recorded message every workday so hospital visitors know what’s going to be on the menu, and receive a little positive encouragement.
What recorded messages do you have on your voicemail or phone system? Do people from around the world, who have never been to your place (I’ve never been to Louisiana or this hospital), have a reason to interact with you daily? Do you have the guts to create a new message every day?
Proof that recorded messages don’t have to be boring. More importantly, proof that every member of your staff – even the person behind the lunch counter – is pivotal to your success.